Privacy Policy

Introduction

RSD Homes Pty Ltd (ABN 98 699 007 175) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, hold, use, and disclose your personal information when you interact with our website, services, or contact us.

What Information We Collect

We may collect the following kinds of personal information:

• Your full name and email address
• Telephone number and mailing address
• Details about your building or renovation project
• Correspondence you send to us via email or our website contact form
• Technical information such as your IP address, browser type, and pages visited when you use our website (see Cookies below)

How We Collect Information

We collect personal information directly from you when you:

• Submit an enquiry through our website contact form
• Send us an email at [email protected]
• Phone or write to us
• Visit our website (via cookies and analytics tools)

How We Use Your Information

We use your personal information only for the following purposes:

• To respond to your enquiries and provide quotes for our services
• To communicate with you about your project or our services
• To comply with our legal and regulatory obligations
• To improve our website and customer experience

We will not use your personal information for purposes unrelated to those listed above without first obtaining your consent.

Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information to:

• Our subcontractors, tradespeople, and suppliers as reasonably necessary to deliver our services
• Professional advisers such as accountants, lawyers, and insurers
• Government or regulatory bodies where required by law

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website uses industry-standard security measures, and we store personal data on secure systems accessible only to authorised personnel.

Cookies

Our website may use cookies and similar tracking technologies to collect browsing data and improve site functionality. You can configure your browser to reject cookies or notify you when a cookie is set. Disabling cookies may affect the performance of certain features on our website.

Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, out of date, incomplete, or misleading. To make a request, please contact us at [email protected].

Making a Complaint

If you believe we have breached the Australian Privacy Principles, please contact us in writing at [email protected]. We will acknowledge your complaint within 14 days and work to resolve it promptly. If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published on this page with the effective date noted below. We encourage you to review this policy periodically.

Effective date: 1 January 2026